Welcome to My Website KMCRAFT.IE
Personalised
Embroidery
*****CLOSED FOR
Holidays until
AUGUST 20th*****
CLOSED
FOR
HOLIDAYS
until AUGUST
20TH
Please Note Orders Will Not Be Processed Or Shipped From Wednesday 29th Of July Until Thursday 20th Of August Due To holidays
Thank you For Your Continued Support, Love Karen, Kmcraft,ie
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Testimonial
Jade, Kildare
I have received nothing short of amazing pieces every time I have ordered, honestly couldn’t be happier with every item, so special and sentimental and unique to us! Will definitely continue to keep ordering pieces from your website, absolutely amazing customer service aswell thank you so much for all your hard work x
Testimonal
Emma, Kildare
I've ordered from KM craft a few times and always had such a great experience! Karen is friendly and helpful and always makes sure the item is exactly how I want it. The quality of the embroidery is amazing clean, detailed, and lots of colours and fonts to choose from. It is always beautifully packaged. You can really tell how much care and pride goes into every piece
Communication was quick and professional, with a great turnaround time.
Whether you’re looking for personalised gifts, crafts or embroidery I would 100% recommend KM craft
Shipping Policy
A legal disclaimer
KM Craft – Shipping Policy
Last updated: 15 Nov 2025
Thank you for shopping with KM Craft. This Shipping Policy explains how we handle the processing, delivery, and shipping of your orders placed through kmcraft.ie.
1. Delivery Area
We currently deliver to addresses within the Republic of Ireland only.
Unfortunately, we do not ship internationally or to Northern Ireland at this time.
2. Processing Times
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All orders are processed and dispatched within 7-10 working days from the date of purchase.
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Personalised and embroidered items are made to order, which may take the full 7-10 working days before dispatch.
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Orders placed on weekends or public holidays will be processed the next working day.
If there is any delay beyond this timeframe (for example, due to high order volumes or stock shortages), we will contact you promptly by email.
3. Delivery Methods
We use An Post and courier services for all deliveries, depending on order size and destination.
A tracking number will be provided where available once your order has been dispatched.
4. Delivery Charges
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€8.00 flat-rate delivery applies to all orders nationwide.
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Free delivery is available on orders over €100.
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Delivery charges are clearly displayed at checkout before you confirm your order.
5. Delivery Timeframes
Once dispatched, orders typically arrive within 2–3 working days.
Please allow up to 7-10 working days in total from the date of your order for delivery to be completed.
6. Delivery Issues
If your order has not arrived within the expected timeframe:
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Please check your email for dispatch and tracking details.
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If you still have not received your parcel after 10 working days, contact us at info@kmcraft.ie with your order number, and we’ll investigate.
KM Craft is not responsible for delays caused by courier or postal services once the parcel has been dispatched, but we’ll always do our best to assist.
7. Incorrect or Incomplete Addresses
Please ensure that your shipping details are entered correctly at checkout.
KM Craft cannot be held responsible for parcels delayed, lost, or returned due to incorrect or incomplete address information. Additional postage charges may apply to resend returned parcels.
8. Damaged or Missing Items
If your order arrives damaged or items are missing:
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Contact us within 48 hours of delivery at info@kmcraft.ie.
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Provide your order number, photos of the packaging and damaged item(s).
We’ll assess and arrange a replacement or refund as appropriate.
9. Click & Collect
Not available at the moment.
10. Contact Us
If you have any questions about delivery or shipping, please contact us:
📧 info@kmcraft.ie